Information we collect from you

We collect information from you when you register an account on our website and applications (collectively, "the Platform"), including your name, contact details, login credentials, and payment information.

We collect personal information that you voluntarily provide when registering an account, requesting information about our services, submitting a form, or otherwise contacting us. What we collect depends on the context of your interaction with us and the choices you make. This may include:

Contact and identity data

• Name, email address, mailing address, and phone number
• Company name, job title, and business details, where relevant

Credentials

• Login information used for authentication and account access

Business and campaign data

• Website content, analytics access, and advertising account information you connect to our services for the purpose of providing marketing, SEO, or reporting work
• Information related to your business operations that is necessary to deliver the services you have engaged us for

Payment data

• Information necessary to process payment, such as your payment instrument details
• Payment data is stored by our third party payment processor. We encourage you to review that processor's own privacy policy to stay informed about how it handles your information

All personal information you provide to us must be true, complete, and accurate. Please notify us of any changes to that information.

Information we collect automatically

Our Platform uses cookies and similar technologies to function effectively. These technologies record information about your use of the Platform, including browser and device data such as IP address, and usage data such as time spent on a page, pages visited, and links clicked.

If you use our applications, we may also collect:

• Device information: device ID, model, manufacturer, operating system, version, and IP address
• Usage data: information about how you interact with our website and applications, including pages and content viewed and the dates and times of use
• Notifications: we may send notifications related to your account or our services. You can opt out of these in your device settings
• Communication data: information from communications between you and our team, retained for quality assurance and record keeping purposes

Cookies

Cookies are small text files used to store and retrieve information on computers, phones, and other devices. They help us understand how people use our Platform, remember login details, and store preferences.

We may use cookies and similar tracking technologies to ensure our services function correctly, detect and prevent fraud, understand how visitors engage with our website, and analyze and improve our content and campaigns.

First party and third party cookies

• First party cookies: placed and read directly by us when you use the Platform
• Third party cookies: set by other companies, such as analytics or advertising providers, for the purpose of measuring performance and delivering relevant content

Opting out

You can opt out of cookies except those necessary to provide our services. Most web browsers allow you to manage cookie preferences, including deleting and disabling them. If you disable cookies, some features of the Platform may not operate as intended.

How we use your information

We use your personal data to provide and support our products and services, meet our legal and financial obligations, and pursue our legitimate business interests. This includes using information to:

• Verify your identity and maintain your account, settings, and preferences
• Communicate with you about the services you have purchased and fulfill those services
• Provide notifications regarding your account and project or campaign updates
• Inform you of changes to our Platform, terms, policies, or new services we offer
• Request feedback on your experience with us and, with your permission, share testimonials
• Provide customer support, including responding to questions and requests
• Send marketing and promotional communications. We and our marketing partners may use the information you provide for these purposes
• Develop, test, and improve our products and services, including through research, surveys, and troubleshooting
• Maintain the security of our Platform by investigating and preventing fraud, bugs, spam, and malicious activity
• Enforce our terms and policies
• Fulfill legal, financial, and regulatory compliance obligations

How we protect and store your information

We retain your profile information for as long as you maintain an account with us. We retain transactional records, such as invoices and payments, for at least five years to meet legitimate business needs, including accounting and tax obligations. If you request account deletion, we will delete your information as requested, subject to the limitations described below.

We implement reasonable and appropriate technical and organizational measures designed to safeguard your data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

Your privacy rights

You may review, update, or close your account at any time by logging into your account settings or contacting us to request termination. Once we receive your request, we will deactivate your account and remove your information from our active databases. Some information may be retained to prevent fraud, troubleshoot issues, assist with investigations, enforce our terms, or comply with legal requirements.

Opting out of email marketing: you can unsubscribe from marketing emails at any time using the unsubscribe link in those emails or by contacting us directly. You will still receive service related emails necessary for administering your account.

Third party integrations and data retention

You may connect third party services, such as advertising platforms, analytics providers, or CRM systems, to your account in order to import or synchronize data. These connections can be revoked at any time from the same location where they were originally authorized. When an integration is disconnected, its authorization token and any active syncing or webhook activity are disabled, and no further data is collected from that service.

Disconnecting an integration does not automatically remove information that was previously collected and stored in your account. Depending on the integration, this data may become part of your CRM records or campaign history and is retained so you can continue to manage your business relationships, communications, and reporting. You may delete or modify this data at any time using the tools available on the Platform, and we will act on your instructions as the data processor.

If you submitted information to one of our clients through a third party channel, such as a lead form on an advertising platform, that client is responsible for managing your information and responding to requests for access, correction, or deletion. We process and store such data solely on behalf of our clients and will delete or anonymize it upon their request or as required by law. If you are unable to reach the relevant business, you may contact us using the details below for assistance.

Policy updates

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and will take effect as soon as it is published. If we make material changes, we may notify you by posting a prominent notice or sending you a direct notification. We encourage you to review this policy periodically to stay informed.

Contact us

If you have questions or comments about this Privacy Policy, please contact us through our website.