1. Purpose and consent

You provide your contact details and message voluntarily, in order to receive a response, request information, or obtain support. By submitting the form, you consent to our collection, use, and disclosure of that information for the following purposes:

• Responding to your inquiry and providing the information or support you requested
• Following up with you where reasonably necessary to address your request
• Improving our website, services, and communications
• Meeting any applicable legal, regulatory, or record keeping obligations

We will not use the information you submit for a purpose unrelated to these without first seeking your consent, unless we are permitted or required to do so by law.

2. Applicable privacy law

Personal information submitted through this form is handled in accordance with applicable Canadian privacy legislation, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial private sector privacy legislation, such as Alberta's Personal Information Protection Act (PIPA), depending on where our organization operates and where you are located. If health related information applies to your inquiry, additional legislation such as Alberta's Health Information Act (HIA) may govern how that information is handled, and the safeguards described in section 6 apply.

These laws generally require organizations to collect only what is reasonably necessary, obtain meaningful consent, protect information with appropriate safeguards, and give individuals the ability to access, correct, and ask questions about their own information.

3. What we collect and why

The contact form typically collects your name, email address, and the content of your message. Depending on the form, it may also collect a phone number, company name, or other details relevant to your inquiry. We collect only what is reasonably necessary to understand and respond to your request.

4. How your information is used

• To read, route, and respond to your message
• To keep an internal record of the inquiry, in case you follow up or a dispute arises
• To identify common questions or issues so we can improve our website and services
• To comply with legal or regulatory obligations, where applicable

We do not sell the information submitted through this form. We do not use it for unrelated marketing purposes unless you have separately opted in to receive marketing communications.

5. Appropriate use of the form

This form is provided for genuine inquiries. Please do not use it to submit:

• Spam, unsolicited advertising, or automated bulk submissions
• Abusive, threatening, discriminatory, or unlawful content
• Content that infringes someone else's intellectual property or privacy rights

We may decline to respond to, or may delete, any submission that violates these terms, and we reserve the right to block repeated misuse of the form.

6. Sensitive information

Please avoid submitting sensitive information through this form, including health information, financial account numbers, government issued identification numbers, or other similarly sensitive details, since this form is not a secure channel designed for that purpose.

If you do disclose health related information in your message, we will treat it as information held on your behalf and handle it accordingly: it will only be used as necessary to respond to your inquiry, it will not be disclosed beyond what is required for that purpose, and it will be kept secure in line with applicable health privacy legislation. You retain the right to request access to or correction of that information, and to raise a concern with the applicable privacy regulator, such as Alberta's Office of the Information and Privacy Commissioner (OIPC), if you believe your information has been mishandled. If a security incident occurs that creates a real risk of significant harm involving health information you have submitted, we will notify you and, where required, the applicable regulator as soon as practicable.

7. Security and its limits

We use reasonable technical, administrative, and physical safeguards designed to protect the information you submit from loss, misuse, and unauthorized access. That said, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Submitting information through this form, or any online form, carries an inherent degree of risk.

8. Retention

We retain contact form submissions only for as long as reasonably necessary to address your inquiry, maintain appropriate business records, and meet any legal or regulatory obligations. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

9. Your rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request that inaccurate or incomplete information be corrected
• Ask questions about how your information has been collected, used, or disclosed

To exercise any of these rights, contact us using the details in section 15.

10. Withdrawing consent

You may withdraw your consent to further contact or to our continued use of your information at any time, subject to legal or contractual restrictions, by contacting us and asking us to stop. We will act on your request within a reasonable time, though withdrawing consent may limit our ability to respond to an inquiry that is already in progress.

11. Complaints

If you believe your personal information has been mishandled, you may raise the issue with us directly using the contact details below. You also have the right to file a complaint with the applicable privacy regulator, such as the Office of the Privacy Commissioner of Canada or Alberta's Office of the Information and Privacy Commissioner, depending on the nature of your concern and where you are located.

12. No professional advice

Any comments, responses, or information you receive through this form, including anything relating to health, financial, or legal matters, are provided for general informational purposes only and do not constitute professional advice. Please consult a qualified professional, such as a licensed healthcare provider, accountant, or lawyer, for advice specific to your situation.

13. No guarantee of response

We aim to respond to submissions where feasible, but we do not guarantee a response to every inquiry, and we accept no liability for a delayed response or for not responding at all.

14. Changes to these terms

We may update these terms from time to time to reflect changes in our practices or applicable law. The updated version will be indicated by a revised "Last Updated" date. Your continued use of this form after changes are posted constitutes acceptance of the revised terms.

15. Contact us

If you have questions about these terms, or wish to exercise any of the rights described above, please contact us through our website.